Serving Toronto & the Greater Toronto Area, Ontario

Frequently Asked Questions

Everything store and restaurant owners ask us before switching to Purple Gold POS.

Pricing & Packages

How much does a complete POS system cost?

PurpleGOLD software starts at $800 as a one-time payment. Refurbished complete systems with software start at $1,300, while a new complete system with the program is $2,750. Both systems include an all-in-one touchscreen with customer display, receipt printer, barcode scanner and cash drawer. See Packages & Pricing or request a confirmed quote.

Do I have to pay monthly?

No. The Standalone package is a one-time purchase you own forever. Cloud hosting (from $18/month billed yearly) and priority support plans (from $6/month billed yearly) are optional add-ons.

Are there contracts?

No long-term contracts. Monthly plans cancel any time; yearly plans just get you a better rate.

Hardware & Installation

What hardware do you sell?

All-in-one touchscreen terminals (with or without integrated card swipe), 80mm thermal receipt printers, heavy-duty cash drawers, 1D/2D barcode scanners, customer pole displays and complete bundles. Everything is commercial grade and fully warrantied. Browse the shop.

Do you install the system?

Yes — delivery, on-site installation and cabling are included with every system in the GTA. We also pre-load your products or menu before we arrive, so day one is smooth.

Can I keep my existing hardware?

Often, yes. PurpleGOLD POS software runs on Windows. If your Windows terminal, printer and cash drawer are compatible, we can install the software on the hardware you already own. Software starts at $800 as a one-time payment.

Software & Features

Does it work for restaurants and retail?

Yes. Retail mode has barcodes, inventory and fast checkout; restaurant mode adds tables, table-side ordering, modifiers with auto pop-up, and kitchen displays with multi-station order visibility. See The Software for the full feature list.

Are gift cards and loyalty really included?

Really included. Gift cards, loyalty points, VIP membership cards and prepaid balance cards are built into the software — we'll even help you design the cards.

What operating system does PurpleGOLD use?

PurpleGOLD POS software runs on Windows. It is not an iOS or Android POS application. Optional cloud hosting, backups, remote support and companion hardware can be configured separately for your business.

Does it integrate with debit/credit payment terminals?

Yes, we integrate with major Canadian payment gateways and processors. Tell us who you process with and we'll confirm compatibility before you buy.

Support

What if something breaks during business hours?

Call us. Most issues are fixed by secure remote access within minutes. Support plan members get priority response; everyone gets a real local human, not an overseas queue.

Do you train my staff?

Yes — hands-on training at installation is included, and our YouTube channel has video tutorials your new hires can watch anytime.

Is my data backed up?

Cloud Hosted plans include automatic offsite backups. For Standalone systems we configure local backups and can add scheduled cloud backup as an option.

Still have questions? We're one call away.